The Beginner’s Guide to Systems

3 Steps to Choosing the Right Business Phone System

Essential to the success of any business is proper communication. For every organization, therefore, investing in the right telephone system is of great importance. However, one of the main challenges business managers face when selecting a phone system is the great number of options available. And the confusing terminology makes it even more difficult to know what would be appropriate for their business. To help clear the confusion, this piece outlines the key steps to follow when selecting an office phone system.

Evaluate business needs

Before implementing any kind of technology in your business, it’s always important to make a thorough assessment of your needs. For phone systems, the first thing to consider is the number of phone lines needed. How many employees require a phone? Moreover, are you looking to expand your team soon? If you are to save on the costs of having to install a new phone system, it’s important that you plan for future growth.
Short Course on Telephones – Covering The Basics

Consider as well the fundamental communication features needed, such as voicemail, video conferencing and call forwarding. Such features can significantly enhance communication within and outside the organization, even though they may come at an additional cost.
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Choose the technology

You may have heard of terminologies such as IP PBX system, EPABX System and VoIP. The technology you go for depends on the size and type of your business, as well as your preferences. In general, PBX systems are more expensive in terms of hardware and installation However, it’s cheap to scale PBX systems as the cost of handsets is low, making them ideal for larger organizations.

The initial cost of VoIP systems, on the other hand, isn’t that high. It’s expensive to scale with VoIP though, as each handset costs a lot more than traditional handsets. VoIP systems are often the better option for companies with distributed locations, since the calls are transmitted over the internet.

Business will also have to choose between hosted/cloud and on-premises telephone systems. Cloud systems are recommended for small businesses as the need for buying expensive telephone equipment is eliminated. Businesses only need to pay a monthly subscription fee to stay connected.

Select the right vendor

Besides knowledge of the right office phone system, selecting the right vendor is also essential. Keep in mind the the dealer doesn’t just supply telephone equipment; they also provide installation, support and maintenance services. It is therefore important that you find an experienced and professional dealer. When talking to a vendor, pay attention to how responsive they are. Do they take time to understand what you need? You want to be sure that the vendor’s customer support is reliable, should anything go wrong.